RETURNS & REFUNDS
We strive to provide the best customer experience. If for any reason you are not satisfied with the product you purchased from gonbox.com, you may return it within 30 days of delivery for a full refund minus any shipping charges. We just ask that the product be in brand new condition with the original package and tags still attached for full credit.
During the returns period, we will respond with authorization and instructions for returning your item(s).
A full refund of the purchase price (minus any shipping charges) will be issued in the form of the original payment for all items confirmed returned in a re-saleable condition. Refunds may take between 5-7 business days to process once an item has been delivered to our warehouse. Typically, refunds show up on your credit/debit card within 2 business days after the refund is issued.
If you run into any problems, feel free to contact us at here.
Custom products are final and are not eligible for returns, exchanges, changes or alterations.
While we try to ensure that your product comes in mint condition, damages do happen. If you receive a damaged item(s), please take the following steps:
Contact us via email within 24 hours of delivery to claim it as damaged.
To make sure you are eligible for a replacement, please take pictures or videos of the damage and attach them to your initial email. This will help us file the investigation immediately.
Be sure to retain all original packaging and materials, which includes the shipment box, packing materials, product manual and tags.
Depending on the nature of the damages, we will email you a shipping label to return the product(s). If you opt to replace the item(s), we will replace the item(s) free of charge per available stock upon receipt of your return. If you’d rather a full refund, we will issue the full refund upon receipt and verification of your return. Please note that you’ll need to ship all original parts and packaging.
We test our products to ensure that you’re getting the highest quality items out there, but mistakes do occasionally happen. If you discover that your product(s) is defective, please reach out to us within 30 days of delivery. For confirmed defective items, we will issue a return shipping label to send the product(s) back.
We don’t offer exchanges for other items or different variations of the same item. However, if you opt to replace the same item(s), we will replace the item(s) free of charge per available stock upon receipt of your return
If you’d rather a full refund, we will issue the full refund upon receipt and verification of your return. Please note that you’ll need to ship all original parts and packaging.
We currently do not have the ability to offer exchanges on return items via our online store. If you are interested in a different size or colour, you will need to return the item(s) and place a new order. Your return will be refunded once it has been received and processed at our warehouse.
All charges, along with any refunds or concerns around charges, should be directed to the bank or agency of the original payment method.
Contact us at [email protected] for questions related to refunds and returns.